Terms of use

MyStay is operated by OneTap digital Ltd, company number 17459295. Registered office: Suite RA01, 195-197 Wood Street, London, United Kingdom, E173NU.

In these terms, “we”, “us” and “our” mean OneTap digital Ltd. “You” means the host who creates an account.

MyStay is software. We host a booking website, calendar tools and related features so property owners (“you”, “the host”) can take enquiries and bookings from their own guests.

We are not a travel agent, property manager, insurer, payment guarantor, or party to any stay. Creating an account or publishing a site does not create a partnership, agency or joint venture with us.

You must be 18 or over and able to enter a contract. You are responsible for your login, everyone who uses your account, and all content and bookings made through your site.

By registering you accept these terms and our Privacy notice. If you do not agree, do not create an account.

The subscription is billed in GBP as shown at checkout. Publishing starts a 7-day free trial after you add a payment method. If you cancel before the trial ends, you will not be charged for that trial. After the trial, fees renew monthly until you cancel.

Card billing for your MyStay subscription is processed by Paddle. We do not take a commission on guest stays. Failed payments, chargebacks on the subscription, or cancellation of the subscription may take your guest site offline.

Every reservation, enquiry, cancellation, refund, no-show, damage claim, complaint or dispute is solely between you and the guest. MyStay is not a party to that contract and has no duty to mediate, refund, house, relocate or compensate anyone.

If you collect payment off-platform, that is entirely your arrangement. If you use card checkout on the guest site, money is paid to you (or your connected payment account). We do not hold guest stay funds as stakeholder and we do not guarantee that a payment will succeed, settle, or remain with you.

You are solely responsible for:

• the accuracy of listings, photos, prices, availability, house rules and local information;
• all licences, registrations, tourist numbers, planning, tax, VAT, tourist tax, health and safety, and other legal requirements where the property is located;
• guest screening, communications, keys, access, cleanliness and the condition of the property;
• overbooking, double-booking, calendar mistakes and iCal or OTA sync errors;
• taxes, invoices and records for your own business.

Importing a listing from Airbnb, Booking.com, Vrbo or elsewhere does not make that copy complete, lawful or up to date. You must check it before you publish.

The service is provided “as is” and “as available”. We do not warrant that it will be uninterrupted, error-free, secure, or that calendars, quotes, messages, maps, imports or payments will be accurate or complete.

Third-party services (including Paddle, map providers, email, domain DNS, iCal feeds and OTAs) can fail, change or go down. That is outside our control. We are not liable for their acts or omissions.

To the maximum extent permitted by law, OneTap digital Ltd, MyStay, and our owners, staff and suppliers are not liable for any loss of bookings, revenue, profit, data, goodwill, business opportunity, or any indirect, incidental, special or consequential loss, even if we were told it might happen.

We are not liable for guest injury, property damage, theft, cancellation, overbooking, chargebacks, unpaid stays, tax assessments, regulatory fines, or any claim arising from your listing or a stay.

Our total liability to you for everything connected with the service is limited to the subscription fees you actually paid us in the 12 months before the claim. If you have paid nothing, our liability is £0.

Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or anything else that English law does not allow us to exclude.

You will indemnify and hold us harmless against claims, losses, costs and expenses (including reasonable legal fees) arising from your site, your listings, your guests, your payments, your content, or your breach of these terms or of any law.

You grant us a licence to host, display and transmit the content you upload so we can run the service. You must have the rights to that content. Do not use the service for unlawful listings, fraud, malware, or to scrape or attack our systems.

We may remove content, suspend or delete an account, or take a site offline without notice.

You may cancel in billing settings. We may stop providing the service or close your account at any time. We have no duty to keep a copy of your site, bookings or files after termination. Export your data before you leave if you need it.

We may change these terms or the service. Continued use after a change means you accept the new terms. If you do not accept them, stop using the service and cancel.

These terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that we may seek injunctive relief anywhere.

OneTap digital Ltd, company number 17459295. Registered office: Suite RA01, 195-197 Wood Street, London, United Kingdom, E173NU.

Questions: hello@mystay.direct.